{"id":353,"date":"2026-05-18T07:03:28","date_gmt":"2026-05-18T07:03:28","guid":{"rendered":"https:\/\/orangecountymoversreport.com\/?p=353"},"modified":"2026-05-18T07:03:28","modified_gmt":"2026-05-18T07:03:28","slug":"family-turns-to-abc7-on-your-side-after-urn-purchased-from-amazon-arrived-with-ashes-already-inside","status":"publish","type":"post","link":"https:\/\/orangecountymoversreport.com\/?p=353","title":{"rendered":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside"},"content":{"rendered":"
\n

LOS ANGELES (KABC) — <\/span>A grieving family says an urn they ordered online to honor their grandfather’s memory arrived with what they believe are someone else’s ashes already inside, prompting confusion, frustration and a search for answers.<\/p>\n

Read more Community mourns death of teenage boy shot and killed in East Los Angeles<\/a><\/p>\n

They tried to contact the company after the morbid mix-up, but said they felt like they weren’t getting an appropriate response, so they contacted ABC7 On Your Side for help.<\/p>\n

“I’ve never seen human remains myself like that, and I looked at them, and I don’t know what else they could be,” said Debbie Richard.<\/p>\n

The family ordered several urns through Amazon after their grandfather passed away and was cremated. But when they inspected one of the urns that arrived, they made the gruesome discovery.<\/p>\n

“One of the urns had ashes in it, and my grandmother was confused and asked my mom, ‘Why does this urn already have ashes in it? Did you order it pre-filled?’ And, no,” Mark Culbertson said.<\/p>\n

\n
\n
<\/div>\n<\/div>\n<\/div>\n

Shocked and concerned, the family immediately contacted Amazon customer service, hoping the company could help determine where the remains came from and how they could be reunited with the proper family. But, they say the response they received only added to their distress.<\/p>\n

“Amazon wasn’t working with us at all. They just wanted to give us a refund and stop right there,” Culbertson said.<\/p>\n

Screenshots of the exchange show a frustrating response.<\/p>\n

In one message, a customer service representative told the family, “I understand that you have received a used item. Please allow me a moment to check the available option for you.”<\/p>\n

\n
<\/div>\n<\/div>\n

The family responded, “It’s not just used, it has possible human remains in them.”<\/p>\n

Read more Pedro Pascal surprises guests as \u2018The Mandalorian\u2019 at Star Wars: Galaxy\u2019s Edge in Disneyland<\/a><\/p>\n

Another message offered the customer a $19.99 promotional credit and told them, “You can keep or get rid of the item.”<\/p>\n

\n
<\/div>\n<\/div>\n
\n
\n
<\/div>\n<\/div>\n<\/div>\n

The family says they repeatedly tried to explain that this was not a simple return.<\/p>\n

“If it’s something that’s used, yeah, you can send it back and get a new one. It’s not just used. This could be part of someone’s loved one that they’re missing, because we never know if someone could have an empty urn that they are talking to, thinking that their loved one is there, but they’re actually not,” Culbertson said.<\/p>\n

The family reached out to ABC7 On Your Side, and then Amazon responded.<\/p>\n

In a statement, the company said, “We appreciate ABC7 for bringing this to our attention, and we’ve apologized to the customer. We’re looking into this and will work directly with the customer once we have more information.”<\/p>\n

“They did acknowledge that they kind of did drop the ball,” Culbertson said<\/p>\n

\n
\n
<\/div>\n<\/div>\n<\/div>\n

Culbertson said Amazon told him the urn came through a third-party seller, and they are contacting them to figure out if this was a return or some type of error. They now have a team trying to figure out how to treat the ashes with dignity.<\/p>\n

“I even told her, ‘We don’t want to send them back to you and be sitting in a warehouse. We want answers. We want them returned to the family,'” Culbertson said.<\/p>\n

The family says Amazon assured them the remains would be handled appropriately, and they will also offer training to the employees involved and put in a procedure in case something like this happens again.<\/p>\n

“Thanks to ABC7 for really helping us out and pushing Amazon to reach out to us and get this all settled,” Culbertson said.<\/p>\n

Read more 3 killed, several others injured after young driver plows into crowd in Oakland, authorities say<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A grieving family turned to ABC7 On Your Side after they say an urn they purchased for their grandfather arrived with ashes already inside<\/p>\n","protected":false},"author":1,"featured_media":352,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[36,170],"class_list":["post-353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-los-angeles","tag-abc7-on-your-side","tag-los-angeles-los-angeles-county-abc7-on-your-side-ashes-human-remains-found-amazon-online-shopping-7-on-your-side"],"yoast_head":"\nFamily turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orangecountymoversreport.com\/?p=353\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report\" \/>\n<meta property=\"og:description\" content=\"A grieving family turned to ABC7 On Your Side after they say an urn they purchased for their grandfather arrived with ashes already inside\" \/>\n<meta property=\"og:url\" content=\"https:\/\/orangecountymoversreport.com\/?p=353\" \/>\n<meta property=\"og:site_name\" content=\"Orange County Movers Report\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-18T07:03:28+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/#\\\/schema\\\/person\\\/6ee5fd9772d3de1701dcc94407b7488d\"},\"headline\":\"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside\",\"datePublished\":\"2026-05-18T07:03:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353\"},\"wordCount\":648,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/orangecountymoversreport.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/8deb10605239f4778ba5774ac1c48c94.jpg\",\"keywords\":[\"ABC7 On Your Side\",\"LOS ANGELES LOS ANGELES COUNTY ABC7 ON YOUR SIDE ASHES HUMAN REMAINS FOUND AMAZON ONLINE SHOPPING 7 ON YOUR SIDE\"],\"articleSection\":[\"Los Angeles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353\",\"url\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353\",\"name\":\"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/orangecountymoversreport.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/8deb10605239f4778ba5774ac1c48c94.jpg\",\"datePublished\":\"2026-05-18T07:03:28+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/#\\\/schema\\\/person\\\/6ee5fd9772d3de1701dcc94407b7488d\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#primaryimage\",\"url\":\"https:\\\/\\\/orangecountymoversreport.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/8deb10605239f4778ba5774ac1c48c94.jpg\",\"contentUrl\":\"https:\\\/\\\/orangecountymoversreport.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/8deb10605239f4778ba5774ac1c48c94.jpg\",\"width\":1600,\"height\":900},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?p=353#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/orangecountymoversreport.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/#website\",\"url\":\"https:\\\/\\\/orangecountymoversreport.com\\\/\",\"name\":\"Orange County Movers Report\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/orangecountymoversreport.com\\\/#\\\/schema\\\/person\\\/6ee5fd9772d3de1701dcc94407b7488d\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"http:\\\/\\\/orangecountymoversreport.com\"],\"url\":\"https:\\\/\\\/orangecountymoversreport.com\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/orangecountymoversreport.com\/?p=353","og_locale":"en_US","og_type":"article","og_title":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report","og_description":"A grieving family turned to ABC7 On Your Side after they say an urn they purchased for their grandfather arrived with ashes already inside","og_url":"https:\/\/orangecountymoversreport.com\/?p=353","og_site_name":"Orange County Movers Report","article_published_time":"2026-05-18T07:03:28+00:00","author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/orangecountymoversreport.com\/?p=353#article","isPartOf":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353"},"author":{"name":"admin","@id":"https:\/\/orangecountymoversreport.com\/#\/schema\/person\/6ee5fd9772d3de1701dcc94407b7488d"},"headline":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside","datePublished":"2026-05-18T07:03:28+00:00","mainEntityOfPage":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353"},"wordCount":648,"commentCount":0,"image":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353#primaryimage"},"thumbnailUrl":"https:\/\/orangecountymoversreport.com\/wp-content\/uploads\/2026\/05\/8deb10605239f4778ba5774ac1c48c94.jpg","keywords":["ABC7 On Your Side","LOS ANGELES LOS ANGELES COUNTY ABC7 ON YOUR SIDE ASHES HUMAN REMAINS FOUND AMAZON ONLINE SHOPPING 7 ON YOUR SIDE"],"articleSection":["Los Angeles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/orangecountymoversreport.com\/?p=353#respond"]}]},{"@type":"WebPage","@id":"https:\/\/orangecountymoversreport.com\/?p=353","url":"https:\/\/orangecountymoversreport.com\/?p=353","name":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside - Orange County Movers Report","isPartOf":{"@id":"https:\/\/orangecountymoversreport.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353#primaryimage"},"image":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353#primaryimage"},"thumbnailUrl":"https:\/\/orangecountymoversreport.com\/wp-content\/uploads\/2026\/05\/8deb10605239f4778ba5774ac1c48c94.jpg","datePublished":"2026-05-18T07:03:28+00:00","author":{"@id":"https:\/\/orangecountymoversreport.com\/#\/schema\/person\/6ee5fd9772d3de1701dcc94407b7488d"},"breadcrumb":{"@id":"https:\/\/orangecountymoversreport.com\/?p=353#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/orangecountymoversreport.com\/?p=353"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/orangecountymoversreport.com\/?p=353#primaryimage","url":"https:\/\/orangecountymoversreport.com\/wp-content\/uploads\/2026\/05\/8deb10605239f4778ba5774ac1c48c94.jpg","contentUrl":"https:\/\/orangecountymoversreport.com\/wp-content\/uploads\/2026\/05\/8deb10605239f4778ba5774ac1c48c94.jpg","width":1600,"height":900},{"@type":"BreadcrumbList","@id":"https:\/\/orangecountymoversreport.com\/?p=353#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/orangecountymoversreport.com\/"},{"@type":"ListItem","position":2,"name":"Family turns to ABC7 On Your Side after urn purchased from Amazon arrived with ashes already inside"}]},{"@type":"WebSite","@id":"https:\/\/orangecountymoversreport.com\/#website","url":"https:\/\/orangecountymoversreport.com\/","name":"Orange County Movers Report","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/orangecountymoversreport.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/orangecountymoversreport.com\/#\/schema\/person\/6ee5fd9772d3de1701dcc94407b7488d","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/50b1ad2e498f523425ee0a8cc5180a210646db1622662a3d56cc405d3e0c346a?s=96&d=mm&r=g","caption":"admin"},"sameAs":["http:\/\/orangecountymoversreport.com"],"url":"https:\/\/orangecountymoversreport.com\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/posts\/353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=353"}],"version-history":[{"count":0,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/posts\/353\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=\/wp\/v2\/media\/352"}],"wp:attachment":[{"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/orangecountymoversreport.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}